Think | Design | Build
Business process outsourcing has rapidly grown in India. But BPO is a big investment and a huge commitment for a business. While the process has become more streamlined with growing industries, technologies and markets, there are still a few key areas which new BPO industries need to keep in mind in order to setting up a productive and successful contact centre.
Having a smart BPO is not very easy, one of the foremost challenge is instability and the chaotic way in which infrastructure & technology are managed. Frequent power outages, team management, poor technology innovation in the form of strikes and shutdowns all take a toll on the operations of the BPO.
Since this sector needs to work 24/7, it cannot afford any disruption to its service.
This webinar will highlight the best practices to design a successful 2nd Edition Blueprint for BPO Setup, which includes effective implementation, strategies to help maximize your solution and technology investment, devices, process suites that can be easily managed and tailored etc. which will accelerate your implementation, minimize risk, increase user adoption and ultimately result in an improved return on investment for your BPO.