Thursday, 16th December 2021 | 09:45 AM – 02:00 PM IST

Effective Roadmap for building a contact centre

Our Partners

Platinum Partner

Think | Design | Build

Business process outsourcing has rapidly grown in India. But BPO is a big investment and a huge commitment for a business. While the process has become more streamlined with growing industries, technologies and markets, there are still a few key areas which new BPO industries need to keep in mind in order to setting up a productive and successful contact centre.

Having a smart BPO is not very easy, one of the foremost challenge is instability and the chaotic way in which infrastructure & technology are managed. Frequent power outages, team management, poor technology innovation in the form of strikes and shutdowns all take a toll on the operations of the BPO.

Since this sector needs to work 24/7, it cannot afford any disruption to its service.

This webinar will highlight the best practices to design a successful 2nd Edition Blueprint for BPO Setup, which includes effective implementation, strategies to help maximize your solution and technology investment, devices, process suites that can be easily managed and tailored etc. which will accelerate your implementation, minimize risk, increase user adoption and ultimately result in an improved return on investment for your BPO.

Key Themes to be addressed

BPO future goals

Best strategy design for better productivity in WFH

Best Customer experience strategies for BPOs

Effective Integration of the technology for successful BPO

Ultimate Guide - Choosing the right tools and technologies for your BPO setup.

Data Security and Impact on productivity - Control over data protection

Maintain a supportive BPO culture with effective employee engagement

Fundamentals & Best Practices -Disruption in the process & Effective workforce management

Who Should Attend

CXO/ VP/ Head/ Director

Featured Speakers

Naozer Dalal

Deputy Chief Executive Officer

Conneqt Business Solutions
Arvindhan Sridharan

Director Sales, India & Middle East

Arvind Shukla

Director Workforce Service Delivery, Program Management & Sales Operations APAC & North Americas

Conduent Business Services
Liam Martin

CMO & Co-Founder

Time Doctor
Mukesh Jain

Chief Technology & Innovation Officer, VP & Head

Sunny Sharma

Global Enterprise Lead

Time Doctor
Vrinda G Pai

Director- Information systems

Vijay Gurumurthy

Director IT

Honey Vyas

Vice President - Global Analyst Relations & BI

Susmita Malik

Vice President Human Resources, India

Harshdeep Singh Grewal

Head Customer Engagement

Mahindra Integrated Business Solutions Pvt. Ltd.
Siddique Ahamed

Associate Head-Training

Tech Mahindra
Ravish Jain

Global Risk Management and Compliance Head of Digital Operations and Platforms (erstwhile BPS)

Wipro Limited
Amit Vohra


Gautam Chatterji

Associate Vice President


Why You Should Attend?

Learn How to create the effective best Blue print for BPO setup which will be the key to greater success

Map out the latest emerging strategies that will help BPO professionals reach the next level

Understand how your peers are practicing and implementing the best strategies to set the BPO Process.

Network with best of the Senior Industry Leaders and Solution Providers.

Why you Should Sponsor?

Learn From The Industry

Know what the industry needs today: Know from the key decision makers what are the real trends and major challenges they are facing, what are the apt solutions they are looking for etc.

Know Your Customer One On One

Network and interact directly with your potential customers. This would help you identify if the customer is actually in the need of the solution, what are his major challenges, what is the budget for the same, what are the other options they are looking for in the market.

Build New Sales Leads

The webinar will be attended by the most senior-level decision makers, connecting with them in a collaborative environment by showcasing your services by taking part in the programme, increases your chances of building strong sales pipeline and potential clients.

Brand Visibility

Showcasing your company at leading webinar attended by top decision-making heads, establishes your company in the eyes of your prospects and your existing clients.

New Business Partnerships

Target your best prospects in a positive, collaborative environment where they are open to new ideas. Attendees are always looking for exciting new partnering opportunities. Our webinar offers you an ideal opportunity to make contact and future business.

Scheduling Virtual 1:1 Meetings

Scheduling virtual 1:1 meeting with executives who hold budget and are specifically interested in your solutions.

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